Frequently Asked Questions (FAQ)

What does Ecoplore do?

Ecoplore is a booking platform for curated eco-friendly hotels. We promote and book only those hotels that are made of mud, wood, bamboo, stone and are at least 33% green inside their campus.

How can I book an eco-hotel?

There are three ways to book an eco-hotel:

• Go to Home page, write Destination, Check-in and Check-out date, number of guests (travellers) and click on search. A list of all eco-hotels will appear of your chosen destination.
• You can click on the ‘Book Now’ button and book the eco-hotel.
• You can also call or email us to get your customized package or any assistance in booking your hotel.

Can I book a customized tour package spread over multiple locations?

There is a list of Packages on our Package page. You can choose as per your requirement or fill the form for creating your own customised package. Once you fill the form we will reach out to you with a Package specially created to meet your needs. You can also call or email us to get your customized package designed.

How can I book a Corporate offsite?

If you are looking for a long term partnership for Corporate offsite, please send us an email at ecoplore@gmail.com. If you wish to book a one-time Corporate trip, please fill this form and we will get back to you.

What are the benefits of choosing eco-travel?

Eco-travel will take you close to nature, culture and yourself! By choosing an eco-hotel, you will not only have a unique experience and lots of fun, but at the same time, you will be contributing towards the conservation of Mother Earth.

How does Ecoplore select hotels?

There are two selection criteria on which we choose our hotels. First, it should be made of non-concrete materials like mud, wood, bamboo, stone or any local architecture. Second, it should have at least 33% green campus. Once a hotel meets these two criteria, we personally visit and verify them to check safety, comfort, hygiene and fun-factor.

What will be the food like on my trip?

You will be served fresh and organic breakfast, lunch, dinner, tea, snacks. Most of the stays grow their own vegetables, fruits and herbs. Our eco-hotels also provide local cuisine and make continental food with local ingredients.

I have special dietary requirements – will that be catered to?

One has to tell us their dietary requirements and we will try to fulfil them. It differs from stay to stay, but most of our eco-hotels meet the demands for special dietary requirements.

What activities are available at the eco-hotels?

Every eco-hotel has a list of complimentary activities. These activities are free of cost and can be accessed by anyone on booking the hotel. There are also some paid activities that can be arranged at actual cost like Wildlife Safari. One can find both the list of Complementary and Paid activities on every eco-hotel’s page.

I am a trekker and want to go for short or long trek. Do you also organise trekking trips?

Ecoplore has several trekking destinations specially in Uttarakhand and Himachal Pradesh. If you are planning to go on trekking, pls fill up this form and we will get back to you with a customised trekking trip.

I’m travelling alone – is that OK?

Yes, travelling alone is safe. Not only for men but also for solo women travellers. All our eco-hotels are safe as all they are personally visited and verified by a solo woman traveller.

I am a differently-abled person, can I join the trip?

A lot of our eco-hotels are accessible for you. Please write to us or call us to help build a customised trip for you.

Are the trips physically demanding?

Most eco-hotels have cars dropping to their doorstep. Only very few properties require a small walk or short trek. The details of which are mentioned in the ‘How to reach’ section of the eco-hotels page. So, travellers can easily access and visit the eco-hotels without any hassle and enjoy their holiday.

How do I obtain the full details of my trip?

The complete address and contact number will be provided in the confirmation email post-booking. For any travel guidance please refer to the “ How to reach” section on every eco-hotel’s page.

What time can I Check-in at the hotel? Can I request an early Check-in?

Check-in and Check-out time is available on every eco-hotel page. Most eco-hotels allow early Check-in subject to availability.

Are airport transfers & local transport available?

Airport transfers are not included but we can arrange for it at actual cost. We also provide local transport and taxis. Please refer to the “How to reach” section on every eco-hotel page to discover the easiest way to reach the hotel.

Are western toilets available?

Yes, western toilets are available at all our eco-hotels.

Do mobile networks work at eco-hotels?

Most eco-hotels have decent mobile coverage. In some hotels, the network coverage is low. Digital Detox environment.

Will I get internet coverage?

Majority of eco-hotels have wifi facilities. You will find the information about it in the Amenities section of the eco-hotels page.

Will I be able to charge my electrical appliances?

Most of the eco hotels have electricity facilities either by solar panels or local lines.

Will refrigeration be available for medicines? eg. Insulin

Yes, it is available.

What if medicines are required in case of emergency?

One has to carry their own medicines since most eco-hotels are located in remote areas. In the case of an emergency, we will help you reach the nearest town.

What if I get ill or injured on the trip, and unable to continue?

We wish you a happy trip. In adverse situations, we will proceed as per our cancellation policy.

What is the turn-around time for receiving the refund amount in case of cancellation?

The amount would be refunded in the customer’s account within 24 hours of cancellation.

Can I suggest an eco-hotel that can be listed on Ecoplore?

Many of our eco-hotels have been referred to us by travellers. We will be happy to take your recommendations. You can check our List your stay page and send us the details. If we select the property suggested by you, we will give you a special discount on your next trip.

What essential documents do I need to carry?

Your ID proof is mandatory and it can be your Aadhar or Voter Id card. If you are coming from abroad, then your Passport is a must.

What is the best way to carry money?

As the booking amount is already paid, the remaining expenses would include shopping and travelling. Since most of the stays are in remote areas, we can’t guarantee a credit card facility. It is advisable to carry money in cash.

If there is an issue with the hotel services, what should I do?

You can contact our customer grievances team on 9811971407 or email us at ecoplore@gmail.com .

How to register on Ecoplore website?

Go to sign up. Fill in the details and you will get an email confirming your registration.

I am a member of Ecoplore website, are there any benefits available to me?

Registered members will be the first ones to get updates on new offers, events and loyal customer benefits.